ColendiMind is the enterprise AI platform behind every Mind product: multi-model, multi-channel, and governed from the first line of configuration to the last decision it makes.
Critical workflows don't get solved in pieces. A credit decision touches scoring, compliance, and operations at once — so ColendiMind is built for whole workflows, where agents share context, data, and guardrails.
Every Mind product runs on the same governed core — one set of integrations, one policy engine, one audit trail.
Channels
Foundations
The engine above, layer by layer — from the surface a customer touches to the systems you already run.
The business as objects, actions, order and authority — the single model people and agents both work from. People define, supervise and decide; agents read, propose and escalate.
Voice, text, document and image — inbound and outbound — resolving to a single case with memory that persists across channel and session.
Work starts on a schedule, an event or a message; pauses where a person is required; resumes from the state the case has kept.
Every change to a system of record is a declared action that passes a policy and authority check before it is committed — ownership set by line of business and by amount.
Pre-built adapters read and write through a mapping defined once and versioned — idempotent, retried, reconciled against the source.
In regulated finance, an agent you cannot audit is an agent you cannot use. Every decision ColendiMind makes carries its reasoning, its data sources and its policy checks — inspectable in real time, preserved for the auditor, and reconstructable long after the fact: what was decided, by whom, under which authority.
SOC 2 aligned controls, AES-256 encryption, guardrails against prompt injection, and role-based access on every agent action.
Automatic PII redaction, zero retention with model providers, and data residency options that keep customer data where regulation says it must stay.
KYC, AML, and audit-trail requirements built into the platform's core — every decision reconstructable, every filing traceable.
Full access to agent reasoning, actions, and tool calls. Live health dashboards, business alerts, and real-time guardrails.