Kodi is the conversational layer that connects customers to the entire Colendi ecosystem — one interface for banking, payments, and investments.

The challenge

Each ecosystem product had its own app, its own support flow, and its own login. Customers didn't think in products; they thought in tasks: pay this, move that, check this. The fragmentation was the friction.

Building it

Kodi was built as a single agent with secure access to every ecosystem service. Customers ask in natural language — transfer money, dispute a charge, check an investment — and Kodi executes across the underlying systems, confirming each sensitive action explicitly.

What changed

  • One interface across banking, payments, and investments
  • Majority of routine tasks completed in a single conversation
  • Every sensitive action explicitly confirmed and fully logged

“We stopped asking customers to learn our products. Kodi learned the customers instead.”

Conversational AI, Colendi